SupremeCar Terms and Conditions

Terms and Conditions | Privacy policy | Cookies policy

Terms and Conditions

1. GENERAL CONDITION OF USE

1.1. Scope and Definitions

These General Conditions of Use apply to all services provided by SupremeCar (defined herein below). SupremeCar owns and operates the Site (defined herein below) in India.

Defined Terms

“SupremeCar” is registered sole proprietorship travel company in Kolhapur, Maharashtra.

“Car Sharing” means the sharing of a Vehicle for a Trip by a Driver carrying a Co-Passenger for that Trip.

“Conditions” mean these General Conditions of Use, including the Good Conduct Charter and Privacy Policy of SupremeCar as notified on the Site.

“Co-Passenger” or “Passenger” means a Member who has accepted an offer to be transported by a Driver and includes all other persons who accompany such Member in the Vehicle for the Trip.

“Driver” or “Captain” means a Member who through the Site offers to share a car journey with a Co-Passenger in exchange for the Cost Contribution.

“Member” refers to a registered user of the Site.

“Service” refers to any service provided by SupremeCar through the Site to any Member.

“Site” means www.SupremeCar.in website.

“Trip/Ride” means a given journey in relation to which a Driver and a Co-Traveler have agreed upon a transaction through the Site.

“User Account” means an account with the Site opened by a Member and used in order to access the Service provided by SupremeCar through the Site.

“Vehicle” means the vehicle offered by a Driver for Car Sharing.

1.2. Acceptance of Terms and Conditions

The following Terms and Conditions govern all use of the Site by Members. By accessing and using the Site, Members expressly acknowledge and accept these Terms and Conditions in their entirety and agree to be legally bound by them.

Access to the Services is strictly conditional upon full acceptance of these Terms and Conditions. Partial acceptance is not permitted. If a Member does not agree to these Terms and Conditions in their entirety, they are not authorized to use the Services.

All Members are required to comply with these Terms and Conditions and acknowledge that their personal data may be processed in accordance with the provisions set forth in the Privacy Policy.

In the event of non-compliance with any provision of these Terms and Conditions, SupremeCar reserves the right, at its sole discretion and without prior notice, to suspend or terminate the User Account in question and to revoke access to the Services.

1.3 Modification of Terms, Site, and Services

SupremeCar reserves the right to amend, update, or modify these Terms and Conditions at any time. Additionally, SupremeCar may, at its discretion, alter or adjust the Services provided through the Site, modify the Site’s functionality, and revise its overall design and user interface without prior notice or liability to Members.

Any modifications to the Site, Services, or Terms and Conditions shall take effect immediately upon publication on the Site. In the event of any material changes to the Terms and Conditions, SupremeCar will communicate such modifications to Members via email.

Continued use of the Services by Members after the publication of revised Terms and Conditions shall constitute acceptance of such modifications. However, any changes shall not apply retroactively to bookings made prior to the publication of the revised Terms and Conditions.

2. USE OF THE SERVICE

2.1. User Account and Accuracy of Information

To access and utilize the Services, each Member is required to create a User Account and provide the necessary personal information requested by SupremeCar. This includes, but is not limited to, the Member’s first name, last name, age, title, valid telephone number, and email address. The use of the Site is restricted to individuals who are at least 18 years old at the time of registration.

Members agree and acknowledge that all information provided to SupremeCar during the creation of their User Account, as well as any subsequent updates, shall be accurate, complete, and truthful in all respects. Additionally, any information submitted to SupremeCar or posted on the Site in relation to a Trip, Vehicle, or Car Sharing must be accurate and complete.

Members understand and accept that SupremeCar does not verify the accuracy of the information provided by Members, whether on the Site or shared with a Driver or Co-Traveler. SupremeCar shall not be held liable for any false, incomplete, inaccurate, misleading, or fraudulent information supplied by any Member.

Unless explicitly authorized by SupremeCar, each Member is permitted to maintain only one User Account. The creation of a User Account on behalf of another individual or with the intent to impersonate another person is strictly prohibited.

2.2. Commercial Activity and Status of SupremeCar

SupremeCar operates exclusively as a platform for commercial and professional car-sharing services. The facility is strictly intended for use by vehicles registered for commercial purposes, and private registration vehicles (white number plates) are not permitted to offer Trips through the platform.

SupremeCar does not verify the registration status of any vehicle, including whether it is privately registered (white number plate) or commercially registered (yellow number plate) or any other color-coded classification as per Indian transport number plate regulations. It is solely the Driver’s responsibility to ensure compliance with applicable transport laws and to use only legally authorized commercial vehicles for earning through SupremeCar.

Drivers who choose to operate private vehicles for commercial purposes do so at their own risk. SupremeCar bears no liability for any consequences arising from misuse, regulatory violations, invalid insurance, or legal action taken by transport authorities. Members must ensure their compliance with local transport laws and operate within the legal framework while using SupremeCar’s platform.

2.3. Status of SupremeCar

SupremeCar and the Site do not provide transport services. The Site serves solely as a communication platform for Members to connect and arrange car-sharing transactions. SupremeCar does not interfere with the details of Trips, including destinations or timings. The agreement for car sharing is exclusively between the Driver and the Co-Traveler.

SupremeCar is not a party to any agreement or transaction between Members and holds no liability for any matters arising from bookings made between Members. SupremeCar does not act as an agent for any Member and will not assume any responsibilities typically associated with an intermediary role.

Any breach of these Conditions may result in the immediate suspension of the Member’s User Account, with potential restrictions on accessing further Services.

2.4. Types of Booking and Payment

SupremeCar provides an online booking service (hereinafter, the “Booking Service”) to facilitate the reservation of seats by Passengers.

SupremeCar reserves the right to restrict the number and/or category of Members eligible to use the Booking Service for any given Trip.

1. Booking a Car-Sharing Trip

Drivers must provide details of their Trips on the Site, including the date and time of departure, destination points, the Cost Contribution per seat, and any other relevant travel conditions.

Passengers may book one or more seats in a car for a Trip exclusively through the Site by clicking the “Book” button (hereinafter, the “Booking”).

Upon completion of a Booking, SupremeCar will send an email, SMS or WhatsApp confirmation to both the Driver and the Passenger (hereinafter, the “Booking Confirmation”). Once a Booking Confirmation has been sent, the Booking is deemed complete, and a separate binding agreement for Car-Sharing shall be established between the Car Owner and the Passenger.

2. Site and Service Availability

SupremeCar reserves the right to modify, add, or withdraw any aspect of the Site or the Services at its discretion.

SupremeCar does not guarantee uninterrupted operation of the Site and Services. In cases where the Site is temporarily non-operational, SupremeCar shall not be liable to any Members for any disruption, loss, or inconvenience resulting from the Site’s unavailability.

2.5. Driver and Co-Traveler Obligations

1. Driver’s Obligations, The Driver shall:
2. Ensure that the Trip is not undertaken for any fraudulent, unlawful, or criminal activity.

1. Obtain and maintain a comprehensive insurance policy for the Vehicle, which includes coverage for all occupants and third-party liability.
2. Arrive at the designated location on time with the specified Vehicle as agreed upon.
3. Prioritize SupremeCar bookings over personal customer engagements. If unable to adhere to this condition, the Driver must notify SupremeCar at the earliest opportunity.
4. Adhere to the Good Conduct Charter at all times.
5. Wait for the Co-Traveler at the designated pickup location for a minimum of 30 minutes beyond the agreed-upon time. However, the Co-Traveler is expected to be punctual.

1. Co-Traveler’s Obligations, The Co-Traveler shall:

1. Ensure that the Trip is not undertaken for any fraudulent, unlawful, or criminal activity.
2. Arrive at the designated location on time as agreed with the Driver.
3. Notify the Driver or SupremeCar immediately in the event of a Trip cancellation.
4. Adhere to the Good Conduct Charter at all times.
5. Wait at the designated pickup location for at least 30 minutes beyond the agreed-upon time for the Driver’s arrival.
6. Pay the required Cost Contribution.

1. Non-Compliance and Enforcement

Failure by either the Driver or Co-Traveler to comply with these obligations or any other applicable terms and conditions may result in SupremeCar retaining information related to the breach. SupremeCar reserves the right to disclose such information on the Member’s online profile and to suspend or revoke the Member’s access to the platform.

Additionally, the Co-Traveler shall ensure that any accompanying passengers adhere to these obligations as applicable to a Co-Traveler.

2.6. Insurance

The Driver shall obtain and maintain a comprehensive insurance policy that covers third-party liability, all occupants of the Vehicle, and any Trip offered or booked through the Site. Upon request, the Driver shall provide the Co-Traveler with valid proof of insurance prior to the Trip. The Driver shall also possess a valid driving license and either own or have the legal right to use the Vehicle. Furthermore, the Vehicle shall have a valid Pollution Under Control (PUC) certificate. The Co-Traveler may request evidence of the Driver’s insurance, registration certificate (logbook), driving license, and PUC certificate at any time before or during the Trip.

SupremeCar makes no warranties or assurances regarding the adequacy of the Driver’s insurance policy. It is the Driver’s sole responsibility to ensure that their insurance policy provides sufficient coverage.

It is the responsibility of both the Driver and the Co-Traveler to verify that the Driver’s insurance policy is valid and sufficient. The Driver shall confirm that their insurance policy permits them to carry Co-Travelers and covers all Co-Travelers, as well as any accidents or incidents that may occur during a Trip.

The Driver shall calculate their expenses, including fuel, tolls, maintenance, repairs, depreciation, and insurance, and ensure that the total Cost Contributions requested from Co-Travelers do not exceed these expenses. SupremeCar shall not be liable under any circumstances for any losses or damages incurred by the Driver or the Co-Traveler.

SupremeCar reserves the right, at its sole discretion, to immediately suspend a user’s account and, if necessary, report any professional activity to the relevant authorities.

2.7. Management of Disputes Between Members

SupremeCar may, at its sole discretion, provide an online dispute resolution service for its Members. This service is non-binding, and SupremeCar is under no obligation to intervene in disputes. SupremeCar reserves the right to withdraw or modify this service at any time without prior notice.

2.8. Verification of IDs and Phone Number

By accepting these terms and conditions, each Member consents to SupremeCar collecting identification documents, including but not limited to passport, PAN card, and Aadhaar card, for the purpose of verifying the information contained therein through third-party service providers.

To enhance trust and prevent errors, Members may verify their mobile numbers by providing SupremeCar with a valid mobile number. Upon submission, Members will receive an SMS containing a One-Time Password (OTP) that must be entered on the Site for verification. This service is free of charge, except for any costs imposed by the Member’s mobile network operator for receiving the SMS.

2.9. Contacting Members

By accepting these terms and conditions, each Member consents to SupremeCar communicating via phone calls, SMS, email, and other means as deemed appropriate. Such communications may be recorded using third-party technical support for training, quality assurance, and service updates. SupremeCar reserves the right to use these communications to inform Members about platform services and policies.

3. Disclaimer of Liability

3.1. Assumption of Risk

Members access the services on the Site at their own risk and exercise their own judgment before entering into any arrangements with other Members. SupremeCar shall not be liable for any actions or omissions of Members, nor for any breach of conditions, representations, or warranties by Members. SupremeCar expressly disclaims all responsibility and liability arising from the use of the Site.

3.2. No Warranties 

SupremeCar expressly disclaims any warranties or representations, whether express or implied, regarding the Trips, accuracy, reliability, and completeness of information provided by Members, or the content (including Trip details and Cost Contributions) available on the Site. While SupremeCar takes precautions to avoid inaccuracies, all content and information are provided on an “as is” and “where is” basis, without warranty of any kind. SupremeCar does not implicitly or explicitly support or endorse any Member availing of services from the Site.

3.3. Limitation of Liability 

SupremeCar is not a party to any agreement between a Driver and a Co-Traveler and shall not be liable to either party unless loss or damage is directly attributable to SupremeCar’s negligence.

3.4. Exclusion of Liability 

SupremeCar shall not be liable for any loss or damage resulting from:

1. False, misleading, inaccurate, or incomplete information provided by a Member;
2. Cancellation of a Trip by a Driver or Co-Traveler;
3. Failure to make payment of a Cost Contribution (for free services without booking);
4. Fraud, misrepresentation, or breach of duty by a Driver or Co-Traveler before, during, or after a Trip.

SupremeCar shall not be liable for any business, financial, or economic losses, nor for any consequential or indirect damages, including but not limited to loss of reputation, lost opportunities, lost profit, or anticipated savings, except in cases of fraud, wilful concealment, or theft.

Given that Drivers are required to hold valid insurance covering Trips and that SupremeCar’s role is limited to connecting Drivers and Co-Travelers without overseeing any Trip, Members acknowledge that the limitations on SupremeCar’s liability set forth above are reasonable.

4. Indemnity and Release

4.1. Indemnity 

Members shall indemnify and hold harmless SupremeCar, its subsidiaries, affiliates, and their respective officers, directors, agents, and employees from any claim, demand, or action, including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of the Member’s breach of these Conditions or any document incorporated by reference, or their violation of any law, rule, regulation, or third-party rights.

4.2. Release 

Members release SupremeCar, its affiliates, and any of its officers and representatives from any cost, damage, liability, or other consequence resulting from any actions or inactions of the Members. Members expressly waive any claims or demands they may have in this regard under any statute, contract, or otherwise.

5. Payments and Transactions

5.1. Payment Collection and Distribution

Payments from Co-Passengers/Co-Travellers are collected by SupremeCar. SupremeCar deducts its commission, platform fees, convenience fees, communication costs, and any other operational expenses plus GST from the fare price set by the Driver in the application. The remaining amount, which constitutes the Driver’s service income, is transferred to the Driver’s registered bank account within seven (7) days, subject to the weekly payout schedule.

5.2. Commission Adjustments

The commission charged by SupremeCar is subject to change based on market conditions and seasonal variations.

5.3. Bank Account Requirements

SupremeCar does not guarantee payment processing if the Driver’s bank account is inactive, closed, or otherwise unable to receive funds. In such cases, SupremeCar bears no responsibility for the unsuccessful transfer of the Driver’s share of earnings.

5.4. Transaction Status of SupremeCar

All payments made through the SupremeCar app are processed via a payment aggregator. As per the payment mediator’s banking policies, transactions undergo a settlement period before funds become accessible to SupremeCar.

Once the settlement period is complete, SupremeCar verifies each payment and processes the subsequent business transactions. The final payment, after deduction of applicable charges, is then transferred to the Driver. The deductions include SupremeCar’s base commission, operational costs, convenience fees, banking fees and others plus GST if any, all of which are collectively categorized under the term “SupremeCar Commission.”

SupremeCar is not liable for any delays arising due to banking processes, settlement timelines, or intermediary financial policies.

5.5. Weekly Payouts Policy for Drivers

SupremeCar processes weekly payouts to drivers for all completed bookings. Payments are made on a weekly basis, contingent upon SupremeCar receiving booking payments from passengers. The payouts will be transferred to the driver’s registered payment bank account based on the total earnings accumulated from completed trips during the payout cycle.

This policy ensures fairness in refund distribution while covering administrative and operational costs incurred by SupremeCar.

6. GENERAL TERMS

6.1. Relationship 

No arrangement between the Members and SupremeCar shall constitute or be deemed to constitute an agency, partnership, joint venture, or any similar relationship between the Members and SupremeCar.

6.2. Suspension or Withdrawal of Site Access 

In the event of non-compliance by a Member with any or all of these Conditions, the Member acknowledges and accepts that SupremeCar reserves the right to, at any time and without prior notification, interrupt, suspend, or permanently terminate access to all or part of the services or the Member’s User Account.

6.3. Intellectual Property 

The format and content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the property of SupremeCar, its affiliates, or its content suppliers and are protected under Indian and international copyright, authors’ rights, and database right laws.

All rights are reserved concerning any registered and unregistered trademarks (whether owned or licensed to SupremeCar) that appear on the Site.

The Site, or any portion thereof, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of SupremeCar. No person is permitted to systematically extract and/or re-utilize parts of the Site’s content without express written consent from SupremeCar. The use of data mining, robots, or similar data gathering and extraction tools for the purpose of extracting substantial parts of the Site’s content is strictly prohibited.

6.4. Content of the Site Provided by the Members 

By displaying content on the Site, Members expressly grant SupremeCar a license to display, use, and distribute such content for SupremeCar’s business purposes.

Members are expressly prohibited from publishing defamatory, misleading, or offensive content, or any content that infringes upon any third party’s intellectual property rights (e.g., copyright). Any content that violates this policy shall be the sole responsibility of the Member who posted it. The Member responsible shall be personally liable for any damages or legal claims arising from such content and agrees to indemnify SupremeCar for any liability it may incur as a result.

If SupremeCar becomes aware of any infringing or inappropriate content, it shall take all necessary steps to remove such content from the Site as soon as possible.

6.5. Partner Sites 

SupremeCar reserves the right to reproduce any information published on the Site on its partner sites.

In particular, advertisements and other content published on a SupremeCar-maintained or co-maintained site may also be reproduced on other websites maintained or co-maintained by SupremeCar or third parties.

7. Cancellation and Refund policy

7.1. Passenger Refund Policy

Refunds for both passengers and drivers will be processed within 15 to 30 days from the date the refund request is raised.

1. Cancellation 24 Hours Before Departure

Passengers who cancel their booking at least 24 hours prior to the scheduled departure time are eligible for a 90% refund of the booking amount.

1. Cancellation 12 Hours Before Departure

Passengers who cancel their booking at least 12 hours prior to the scheduled departure time but less than 24 hours before departure are eligible for a 50% refund of the booking amount.

1. Cancellation 6 Hours Before Departure

Passengers who cancel their booking at least 6 hours prior to the scheduled departure time but less than 12 hours before departure are eligible for a 10% refund of the booking amount.

1. Cancellation Within 6 Hours of Departure

No refund shall be provided for cancellations made within 6 hours of the scheduled departure time.

1. No Refund After 7 Days

No refunds will be issued for refund requests made more than 7 days after the booking transaction date.

7.2. Driver Refund Policy from SupremeCar Fees Recovered from Passenger Refunds

1. Cancellation 24 Hours Before Departure

SupremeCar retains 20% of the cancellation fee as a convenience fee, with the remaining amount refunded to the driver.

1. Cancellation 12 Hours Before Departure

SupremeCar retains 20% of the cancellation fee as a convenience fee, with the remaining amount refunded to the driver.

1. Cancellation 6 Hours Before Departure

SupremeCar retains 20% of the cancellation fee as a convenience fee, with the remaining amount refunded to the driver.

1. Cancellation Within 6 Hours of Departure 

SupremeCar retains 10% of the cancellation fee as a convenience fee, with the remaining amount refunded to the driver.

This policy ensures fairness in refund distribution while covering administrative and operational costs incurred by SupremeCar.

8. LAW AND JURISDICTION

These terms shall be governed by the law of India and any disputes arising in relation to these terms shall be subject to the jurisdiction of the Courts of Kolhapur.

TERMS OF SERVICE © 2025 SupremeCar IMPORTANT: ADHERE TO STATE GUIDELINES

SUPREMECAR

1. Role of SupremeCar

1.1. SupremeCar provides a technology platform that connects travellers with SupremeCar operators. It does not operate any SupremeCar vehicles or directly offer transportation services to Users. SupremeCar also does not act as an agent of any SupremeCar operator in providing these platform services.

1.2. The ticket booking voucher issued by SupremeCar is solely based on the information provided or updated by the SupremeCar operator regarding seat availability.

1.3. SupremeCar does not control or guarantee the accuracy of information provided by the SupremeCar operator, including but not limited to amenities, services, routes, fares, schedules, vehicle types, seat availability, or any other service-related details.

2. LIMITATION OF LIABILITY

2.1. As a technology platform facilitating transactions between SupremeCar operators and Users, SupremeCar shall not be liable for the following:

2.2. Delays in departure or arrival of the SupremeCar.

2.3. Conduct, behaviour, or actions of the SupremeCar operator’s employees, representatives, or agents.

2.4. The condition, maintenance, or appearance of the SupremeCar, seats, or facilities, including any failure to meet customer expectations or match descriptions provided by the SupremeCar operator.

2.5. Cancellation of trips for any reason.

2.6. Loss, theft, or damage of passenger baggage.

2.7. Any change of assigned seat by the SupremeCar operator.

2.8. Incorrect boarding point details provided by the SupremeCar operator, or changes to the boarding point with or without prior notification to SupremeCar or the User.

2.9. Use of a separate pick-up vehicle by the SupremeCar operator to transport passengers from the designated boarding point to the actual departure location.

3. RESPONSIBILITIES OF USERS

3.1. Users are responsible for verifying their exact boarding point and any relevant travel details by directly contacting the SupremeCar operator.

3.2. At the time of boarding, Users must present a valid ticket and government-issued identification, such as Aadhaar card, passport, PAN card, voter ID, or any other recognized identity proof.

3.3. Users must arrive at the designated boarding point at least 30 minutes before the scheduled departure time.

3.4. All tickets issued are non-transferable and can only be used by the person in whose name the ticket was booked.

3.5. At the time of boarding the SupremeCar, Users shall furnish a copy of the confirmation booking voucher, and any valid identity proof issued by a government authority.

3.6. Users are advised to check the booking confirmation SMS or email and re-initiate a booking in case of incorrect details immediately. Any loss, consequences and damages for any delay that may be caused to the User due to this shall be borne by the User.

4. CANCELLATION POLICY

4.1. Ticket cancellations can be processed via the User’s account on the SupremeCar website or mobile application, or by contacting customer care.

4.2. Cancellation charges will be applied as per the terms mentioned on the e-ticket.

4.3. Vehicle operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure.

4.4. If User chooses the name of the operator and the vehicle for booking, best effort shall be made to ensure that the same operator fulfils the booking and provides the matching vehicle as per User’s choice. 

4.5. In cases of unavailability of the hired vehicle or where the vehicle breaks down during the journey, SupremeCar may reach out to the concerned service provider to make arrangements for an alternate vehicle of a similar standard. User may reach out to ryde_complaints@SupremeCar.in for any assistance.

4.6. It is the sole liability of the vehicle operator to obtain all the relevant licenses, permits etc. to undertake the travel booked. In case of any cancellation of booking owing to absence of necessary licenses or permits by the vehicle operator, SupremeCar shall not be liable in any manner.

4.7. Cancellation of bookings can be done either through the User’s login in the SupremeCar’s website or mobile application, or by calling on the customer care number or email refund@supremecar.in.

4.8. Any cancellation is subject to such cancellation charges as mentioned on the booking details.

4.9. Payment maybe made in full amount to SupremeCar during the booking. Such total booking amount includes the base fare, applicable taxes including GST as may be applicable as per local laws, and any additional booking fee, service fee or convenience fee charged by SupremeCar.

5. PARTIAL PAYMENT USING PAY AT VEHICLE

Under this option, the User must make a partial payment at the time of booking, as specified during the booking process or in the booking voucher. The remaining balance must be paid directly to the vehicle operator once the User has taken a seat inside the cab or as per the terms mentioned in the booking details.

Failure to pay the remaining amount within the stipulated time or at the start of the trip will result in the cancellation of the booking, and the initial partial payment will be non-refundable.

5.1. Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.

5.2. The excess Driver Bata wherever applicable has to be paid directly to the driver.

6.3. User may opt for Insurance while booking. Such Insurance will be provided entirely by third party and SupremeCar in no way will be a party to any such claims or concerns on the matter.

6. MISCELLANEOUS

6.1. The SupremeCar operator shall solely be liable for compliance of all laws including but not limited to the Motor Vehicle Act its Rules, applicable regulations, guidelines or directions enacted or issued by the Central Government or relevant State Governments. Any prosecution arising out of the contravention of such laws, rules, regulations, guidelines including directives on fare control from respective RTO’s or directions including but not limited to fines or penalties shall be borne by the SupremeCar operator. The User agrees to take up any grievance resulting from cancellation or any deficiency in services due to any action of the enforcement agencies arising with the SupremeCar operator.

6.2. User Agreement and Privacy Policy at SupremeCar website shall apply. SupremeCar will be entitled to reject any claim in case there is any abuse/misuse of the offer by the User or the cancellation/claim is not eligible under the offer.

6.3. The terms and conditions shall be governed by the laws of India. Any dispute arising out of or in relation to this offer shall be subject to the exclusive jurisdiction of competent courts in Kolhapur.

6.4. The maximum liability of SupremeCar in the event of any claim arising out of this offer shall not exceed the amount under the underlying transaction paid by the User.

6.5. SupremeCar shall not be liable to pay for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the offer.

Privacy Policy

1. Introduction

SupremeCar values the privacy of its users and is committed to maintaining the confidentiality of user-provided information as both a data controller and data processor. This Privacy Policy outlines the practices for handling and securing personal information by SupremeCar, its subsidiaries, and affiliates.

This Privacy Policy applies to any individual (“User”) who purchases, intends to purchase, or inquiries about products or services offered by SupremeCar through its customer interface channels, including its website, mobile site, mobile application, and offline channels such as call centres and offices (collectively, “Sales Channels”).

For the purposes of this Privacy Policy, “you” or “your” refers to the User, and “we,” “us,” or “our” refers to SupremeCar. The term “Website” encompasses SupremeCar’s websites, mobile sites, and mobile applications.

By accessing or using the Website or other Sales Channels, the User consents to the terms outlined in this Privacy Policy. If you do not agree with any provisions of this Privacy Policy, you are advised not to use or access the Website or any other Sales Channels.

This Privacy Policy does not extend to third-party websites, mobile sites, or mobile applications, even if they are linked to SupremeCar’s Website. Users should be aware that the privacy practices of SupremeCar’s business partners, advertisers, sponsors, or linked third-party websites may differ significantly from this Privacy Policy. It is recommended that Users review the privacy policies of such third parties before interacting with them.

This Privacy Policy forms an integral part of the User Agreement with SupremeCar. All capitalized terms used but not specifically defined in this Privacy Policy shall have the meanings assigned to them in the User Agreement.

1. Users Outside the Geographical Limits of India

1. Users outside India should note that data shared with SupremeCar will primarily be processed in India and other jurisdictions where third-party service providers engaged by SupremeCar may process data on SupremeCar’s behalf. By agreeing to this Privacy Policy, you explicitly consent to the processing of your personal information for the purposes outlined herein. The data protection regulations in India and other applicable jurisdictions may differ from those in your country of residence.

If you have concerns regarding the processing of your data and wish to withdraw your consent, you may do so by contacting us at privacy@supremear.in. However, if data processing is essential for providing our services, withdrawing consent may affect our ability to fulfil or confirm your bookings. For example, when booking a cab journey, certain personal details such as contact information, gender, and location may need to be shared with cab operators to facilitate your trip.

Withdrawal of consent may:

1. Severely impact our ability to serve you effectively, potentially resulting in the inability to process your booking, or
2. Unreasonably restrict our ability to service an existing booking, leading to disruptions in your trip or possible cancellation of your booking.

1. INFORMATION COLLECTION AND LEGAL BASIS

1. The Company collects and processes information as outlined below to provide the selected services, fulfil legal obligations, and meet commitments to third parties under the User Agreement.

1. Personal Information

1. Personal Information includes data voluntarily provided by the User and collected by the Company for the following purposes:

1. Account Registration

1. Users provide Personal Information when subscribing to or registering on the Website, which may include, but is not limited to:

• Personal identity details such as name, gender, and age.

• Contact details such as email address, postal address, telephone (mobile or otherwise), and fax numbers.
• Financial and payment information, including banking details (such as credit/debit card details) and any other financial information, billing history, and related details.

2.1. Additional Information

The Company may also collect other information, including but not limited to:

• Transactional history (excluding banking details) related to e-commerce activities and purchasing behaviours.

• Security-related credentials, including usernames, passwords, and email addresses used for accessing the Company’s Services.
• Data created by the User or third parties that the User chooses to store on Company servers, including image files, documents, and other forms of data.
• Publicly available information or data obtained from third parties, including social media channels, as permitted by the User’s account settings (such as name, email address, friend list, profile pictures, or other shared information).
• Information pertaining to other travellers for whom bookings are made through the User’s registered account, provided the User confirms that such individuals have consented to the sharing of their information.

1. USE OF PERSONAL INFORMATION

1. The Company may use the Personal Information collected for the following purposes:

1. Processing Bookings

1. Personal Information, including payment details (e.g., cardholder name, credit/debit card number in encrypted form, expiration date, banking details, and digital wallet information), may be used to facilitate and process bookings. Additionally, traveller details linked to the User’s account may be utilized to expedite the booking process.

1. Additional Uses

1. Personal Information may also be utilized for the following purposes:

• To provide updates on transaction status.
• To manage security credentials, including usernames, passwords, and authentication details.
• To send booking confirmations via SMS, WhatsApp, or other messaging services.
• To notify Users of updates or modifications to their bookings.
• To facilitate communication between the User and customer service representatives.
• To customize and enhance the content of the Website, mobile site, and mobile application.
• To request feedback on products and services for improvements.
• To send verification messages or emails.
• To authenticate User accounts and prevent unauthorized use or fraudulent activity.

1. SURVEYS

1. SupremeCar values user feedback and periodically conducts surveys through online and offline channels. Participation in these surveys is voluntary. The information collected is typically aggregated and utilized to enhance the Website, Sales Channels, and services, as well as to develop engaging content, features, and promotions. Unless explicitly stated otherwise, the identity of survey participants remains anonymous.

1. USER-GENERATED CONTENT (UGC)

1. SupremeCar provides users with the ability to share their experiences through reviews, ratings, and participation in general poll questions. Users may also post inquiries regarding services offered by SupremeCar or respond to questions posed by other users. Additionally, SupremeCar may engage third parties to collect feedback regarding a user’s recent booking. While participation in such feedback initiatives is optional, users may still receive notifications via email, SMS, WhatsApp, or other messaging services inviting them to provide feedback. Reviews may be submitted in written or video format and may be displayed on other travel-related platforms.

The categories of UGC collected by SupremeCar include:

• Reviews and Ratings
• Questions and Answers
• Crowd-Sourced Data Collection (poll questions)

1. MARKETING PROMOTIONS, RESEARCH, AND PROGRAMS

1. SupremeCar conducts marketing promotions, research, and programs to understand user preferences, improve services, and enhance user experience. The company frequently sponsors promotions that offer users opportunities to win travel-related prizes. Personal information collected for such activities may include contact details and survey responses. This information is used to notify contest winners and develop promotional and product enhancement strategies.

As a registered user, you may receive periodic updates regarding fare sales, special offers, new services, and other relevant notifications, including discounts and benefits related to cab bookings, hotel reservations, pilgrimage packages, car rentals, and other travel services. Users may also receive promotional emails, newsletters, and exclusive offers.

Additionally, SupremeCar may introduce or expand services on its website, utilizing personal information provided by users to facilitate such services. For instance, if a user contacts SupremeCar with an inquiry, the company may use the provided details, such as name and email address, to respond effectively. Such information may also be retained to improve Website usability.

SupremeCar may introduce reward programs, allowing users to earn travel-related or other rewards. Users’ personal information may be used for program enrolment, and reward statuses may be displayed upon login. In cases where a third party is responsible for reward fulfilment, SupremeCar may share user details with that third party. Users may opt out of such programs by submitting a written request. Additionally, for fraud prevention, credit-based booking options, and other security measures, SupremeCar may selectively verify user-provided information, including credit history.

1. DATA RETENTION

1. SupremeCar retains personal information for as long as reasonably necessary to fulfil the purposes outlined in this policy. In certain cases, personal information may be retained for extended periods to comply with legal, regulatory, tax, or accounting obligations. The duration of data retention will be determined based on these requirements and business needs.

COOKIES AND SESSION DATA

1. Cookies

1. SupremeCar utilizes cookies to enhance user experience on the Website and to tailor displayed advertisements. The use of cookies aligns with industry standards and practices followed by reputable online platforms.

Cookies are small data files stored by the browser on a user’s device. They facilitate seamless access to the Website, such as by enabling automatic login without re-entering credentials (except for the password). Cookies may also be used to display advertisements and offers relevant to users based on their interests and browsing behaviour.

SupremeCar’s advertising partners or third-party advertisers may also place cookies for the purpose of assessing advertisement effectiveness and collecting aggregated statistical data regarding user visits. These third parties may use tracking technologies, such as pixel tags, to measure advertisement performance. The collected data remains anonymous, ensuring that no personally identifiable information is linked to users.

Users can manage cookie settings through their web browsers, blocking or restricting cookies as preferred. However, disabling SupremeCar cookies may impact certain Website functionalities, potentially limiting the ability to make seamless bookings or access specific services. It is also possible to selectively allow cookies from trusted sources while blocking others.

2. Automatic Logging of Session Data

2. Each time a user accesses the Website; session data is automatically logged. This includes information such as the IP address, operating system, browser type, and activities performed on the Website. Session data is collected to analyze user behaviour, browsing patterns, visit frequency, and session duration. This data aids in diagnosing server issues and optimizing system administration.

While session data does not personally identify users, it may enable the identification of their Internet Service Provider (ISP) and the approximate geographic location of their connection. SupremeCar uses this information strictly for analytical and operational purposes to enhance the Website’s functionality and user experience.

3. SHARING OF PERSONAL INFORMATION

3.1. Service Providers and Suppliers

SupremeCar shall share user information with service providers, including hotels, cab service providers, car rental agencies, and other suppliers responsible for fulfilling bookings. By making a booking through SupremeCar, users authorize the company to share necessary information with these providers. SupremeCar ensures that service providers use the information solely for fulfilling their services; however, as independent data controllers, their data processing practices remain beyond SupremeCar’s control. Users are encouraged to review the privacy policies of respective service providers before availing their services.

SupremeCar does not sell or rent users’ personal information to third parties. However, it may share information with business partners or vendors engaged in providing referral services and promotional benefits to users based on their booking history.

3.2. Affiliates and Group Companies

To enhance service efficiency and personalization, SupremeCar may share personal information with its affiliate or associate entities under controlled and secure circumstances. In the event of an acquisition or restructuring, customer information, including personal data, may be transferred to the acquiring entity as part of the business transition.

3.3. Business Partners and Third-Party Vendors

SupremeCar may share certain user information with corporate affiliates, business partners, or vendors to offer relevant products or services, including co-branded credit cards, travel insurance, and banking services. Users who opt to avail such services will be subject to the privacy policies of the respective third-party providers.

Additionally, SupremeCar may engage third-party vendors for tasks such as payment processing, data hosting, and market research. Any shared information will be protected under confidentiality agreements and used solely for specified purposes in compliance with applicable regulations.

Non-identifiable user data may be shared in aggregated or anonymized form for statistical analysis, service improvement, and business development. SupremeCar may also provide anonymous statistical insights to partners, advertisers, or potential business affiliates. The company reserves the right to use this data for legitimate purposes, including commercial sales to third parties.

4. DISCLOSURE OF INFORMATION

SupremeCar may disclose Users’ Personal Information under the following circumstances:

4.1. When required by law, law enforcement authorities for investigations, court orders, or any legal process.

4.2. In the course of conducting business operations.

4.3. For regulatory compliance, internal audits, and related exercises.

4.4. To ensure the security and integrity of our systems.

4.5. To enforce or protect the rights, properties, and interests of SupremeCar, its affiliates, associates, employees, directors, or officers. This includes circumstances where disclosure is necessary to identify, contact, or initiate legal action against individuals interfering with SupremeCar’s rights or properties, or where other individuals may be at risk due to such activities.

Such disclosures and storage of information may occur without prior notice to the User, and SupremeCar shall not be held liable for any resulting damages.

5. OPTING OUT OF PROMOTIONAL COMMUNICATIONS

Users may receive promotional emails, including fare sales, special offers, new services, and other relevant updates. Users who wish to opt out can do so by clicking the “unsubscribe” link provided in such emails or following the instructions included in each communication.

6. PERMISSIONS REQUIRED FOR USING THE MOBILE APPLICATION

Upon installation of the SupremeCar mobile application on a device, Users will be required to grant certain permissions necessary for the app’s optimal functioning. These permissions, categorized by operating system, include:

6.1. Android Permissions

• Device and App History – Access to device information, including OS version, mobile network, hardware model, and preferred language, to optimize the booking experience.
• Identity – Access to account details on the device to facilitate autofill, user authentication, and login through social media accounts such as Facebook and Google+.
• Location – Enables location-based deals, automated city selection for bookings, tracking of Cabs, and identification of nearby boarding points.
• SMS – Permission to read SMS for auto-filling OTPs and verifying mobile numbers, enhancing seamless transactions.
• Phone – Allows direct calls to Cab operators, hotels, and customer support within the app.
• Contacts – Enables social sharing features, including ticket or location sharing, and contact selection for mobile recharges.
• Photo/Media/Files – Allows Users to save and upload multimedia content, such as reviews and images.
• Wi-Fi Connection Information – Optimizes bandwidth usage for multimedia uploads.
• Device ID and Call Information – Detects the device ID for unique user identification and pre-populates specific fields for ease of use.
• Camera – Enables Users to capture images of boarding points or Cabs for multimedia reviews.
• Calendar – Facilitates adding travel plans to the User’s calendar.

6.2. iOS Permissions

• Notifications – Provides exclusive deals, promotional offers, and travel-related updates. Essential booking confirmations and refunds will still be communicated via SMS if notifications are disabled.
• Contacts – Facilitates autofill, mapping of email IDs for offers and cashback benefits, and login via Facebook or Google+.
• Location – Enables personalized location-based services, including automated city selection, Cab tracking, and identification of nearby boarding points.
• Photo/Media/Files – Allows Users to save and upload multimedia reviews.
• Camera – Enables Users to capture images of boarding points or Cabs for multimedia reviews.
• Calendar – Allows travel plans to be added to the User’s calendar.

7. SECURITY AND PROTECTION OF PERSONAL INFORMATION

All payment transactions conducted through the Website are secured using Transport Layer Security (TLS) encryption. TLS is a proven security protocol that ensures data is automatically encrypted before transmission. The Website employs stringent security measures to protect against unauthorized access, misuse, loss, and alteration of Personal Information. Access to user accounts is facilitated through a secure server, and once Personal Information is in our possession, it is safeguarded in accordance with strict security protocols to prevent unauthorized access.

8. WITHDRAWAL OF CONSENT

Users may withdraw their consent to provide Personal Information or decline permissions granted on the Website at any time. Such withdrawal may result in limited access to the Website or the inability to avail of certain services. To withdraw consent, users must submit a written request via email to privacy@supremecar.in.

9. RIGHTS RELATING TO PERSONAL INFORMATION

Users may access, review, update, or delete their Personal Information through their SupremeCar user account. Certain mandatory information fields may not be subject to deletion. Users without an account may request access, correction, or deletion of their Personal Information by contacting privacy@supremecar.in.

10. ELIGIBILITY TO TRANSACT

Users must be at least 18 years of age to transact directly with SupremeCar and to provide consent for the processing of their Personal Information.

11. AMENDMENTS TO THE PRIVACY POLICY

SupremeCar reserves the right to revise this Privacy Policy periodically to comply with legal, business, and customer requirements. Any material changes will be duly communicated to users.

12. ACCOUNT DELETION AND RETENTION OF INFORMATION

12.1. Users may request account deletion or removal of Personal Information by submitting a written request to privacy@supremecar.in. Prior to processing such requests, the Data Protection Officer (DPO) may require identity verification, with any provided identity proof retained for 21 days post-account deletion.

12.2. Notwithstanding account deletion, SupremeCar may retain transactional data as required by applicable laws. Additionally, users will be restricted from registering a new account using the same credentials (email ID/mobile number) for a period of 12 months from the date of account deletion.

12.3. For any concerns or inquiries regarding this Privacy Policy, users may contact privacy@supremecar.in, and SupremeCar will endeavour to respond promptly to all reasonable concerns and requests.

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